Terms & Conditions
General Terms & Conditions
The colours of the boxes shown on our website are
provided as a guideline and are accurate in terms of photography but may vary depending on the type and resolution of your own computer. If you require more accurate confirmation of
the colours and ribbons available please contact us for a swatch
selection pack before placing your order.
We supply swatch packs free of charge. We cannot accept return or refund of goods based on colour expectations
taken from our website.
Minimum Order Quantity
Box and ribbon colours may vary slightly from
order to order due to printing colour variations on production but these
will be minimal.
Sizes quoted are approximate +/- 2-3mm. Please do not order boxes for a
specific size product unless you are sure it will fit, we cannot accept
the return or refund of goods based on specific size requirements.
There is accurate information on the specifications tabs for each box with details of the box sizes when flat, erected, outer carton sizes and weight etc. Ypu may also order a sample to verify all details meet your requirements before placing your bulk order.
Goods are not supplied on a sale or return basis.
Our minimum order quantity is 12 boxes = 1 complete case of 12 boxes any size. All boxes are supplied in single colours of 12 per case, sorry we cannot split or mix colours within each 12pcs.You can order a single sample for evaluation before placing a bulk order.
Carriage & Handling
Goods
are generally despatched every day Monday - Friday (excluding Bank Holidays) from our warehouse in Essex on a next working day service (does not include Saturday). This service is not guaranteed and you should allow up to 2-3 days depending on your location and especially to more remote areas. The cut-off time for orders despatching on the same day your
order is received is 12.00 noon.
Guarantee and Returns
Goods
sold on this website are supplied in good faith. If, however, you order
the wrong item, or are not completely satisfied with the items you
receive, you must arrange for them to be returned to us and providing
they are received by us in good condition, we will refund the cost of
the goods in full less the carriage costs incurred by us and we reserve the right to charge a re-stocking/ handling fee. Damages If any goods
are faulty or damaged when you receive them, we will arrange for them to
be replaced or refunded but you must notify us within 3 days of
receiving delivery, otherwise no claim will be entertained. We cannot
accept claims for shortfall of goods delivered if you have signed to
accept the full number of cartons but did not receive them. Delivery
charges for damaged or faulty goods or errors made by us will be fully
refunded and/or not charged. Telephone customer services on 01582
499669. Your statutory rights remain unaffected.
If you require goods for a specific date please
contact us to make a special arrangement for guaranteed next
day, or timed delivery. This is available at an additional cost.
If you require an overnight delivery or a Saturday
delivery please contact us for price confirmation as it will vary
depending on the number of boxes you require and weight/location. Our website does offer delivery to overseas locations, please contact us if you require delivery to a country not currently showing carriage costs via the drop down country menu.