Terms & Conditions

General Terms & Conditions

The colours of the boxes shown on our website are provided as a guideline and are accurate in terms of photography but may vary depending on the type and resolution of your own computer / mobile screen. If you require more accurate confirmation of the box colours and ribbon supplied with them please order a swatch card before placing your bulk order. We supply a swatch card free of charge, or one is sent automatically with a sample purchase. We cannot accept the cost of returning goods based on colour expectations taken from our website alone.

Order a swatch card here

Box and ribbon colours may vary slightly from order to order due to printing colour variations on production but these will be minimal. Sizes quoted are approximate +/- 2-3mm. Please do not order boxes for a specific size product unless you are sure it will fit, we cannot accept the cost of returning goods based on specific size requirements. There is accurate information on the specifications tabs for each box with details of the box sizes when flat, erected, outer carton sizes and weight etc. You may also order a single sample to verify all details meet your requirements before placing your bulk order.

Minimum Order Quantity

Goods are not supplied on a sale or return basis. Our minimum order quantity is 12 boxes = 1 complete case of 12 boxes any size/colour. All boxes are supplied in single colours of 12 per carton, sorry we cannot split or mix colours within each 12pcs. You can order a single sample for evaluation before placing a bulk order. Our MOQ for Mailing Cartons and ribbons is a carton/pack of 24.

Carriage & Handling

Goods are generally despatched every day Monday - Friday (excluding Bank Holidays) from our warehouse in Bedford on a next working day service (does not include Saturday or Sunday). This service is not guaranteed and you should allow up to 2-3 days depending on your location and especially to more remote areas, or during peak times such as Christmas. The cut-off time for orders despatching on the same day you order (delivering to a UK mainland address) is 1.30pm. 

If you require goods for a specific date please select a timed delivery service from the drop-down menu on the checkout page.

Our website does offer delivery to overseas locations, please contact us if you require delivery to a country not currently showing carriage costs via the drop down country menu on the cart page.

Guarantee and Returns

Goods sold on this website are supplied in good faith. If, however, you order the wrong item, or are not completely satisfied with the items you receive, you can arrange for them to be returned to us and providing they are received by us in good condition, we will refund the cost of the goods in full less the carriage costs incurred by us and we reserve the right to charge a re-stocking/ handling fee. 

You may return new, unopened items within 14 days of delivery for a full refund, provided the goods are received back to our warehouse in good condition.

You should expect to receive your refund within two weeks of giving your package to the return shipper, or receipt of the goods back to our warehouse. In many cases you will receive a refund much sooner. Please do not return goods without advising us, as we may be unable to identify them and refund you promptly. 

Returned goods should be sent to our Bedford warehouse. We can advise you on the best arrangements, depending on the nature of the issue. Foldabox will pay for and arrange return shipping only when the return is a result of our error, for example you have received the wrong products or defective/damaged product. 

If you need part-replacement for damaged goods, please contact us and we will advise the best options for arranging return / replacement / credit.

If you need to return product for whatever reason, please contact us so we can advise you and make the necessary arrangements.

Unfortunately, due to the fact we cannot control the storage conditions of delivered goods, we cannot accept return or replacement of defective goods after 45 days from delivery. Please check your delivery carefully upon receipt to ensure you are entirely satisfied.

Damages

If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 3 days of receiving delivery, otherwise no claim will be entertained. We cannot accept claims for shortfall of goods delivered if you have signed to accept the full number of cartons but did not receive them. Delivery charges for damaged or faulty goods or errors made by us will be fully refunded. Please e-mail us with details of the damage and images if possible to info@foldabox.co.uk

Your statutory rights remain unaffected.

Consequential Loss
Sorry but we cannot accept the cost for any consequential losses resulting from the delivery of incorrect products, damaged or faulty goods, or failure to deliver to a specific deadline.
We promise to take every reasonable care with your order, ensuring the correct goods are despatched and delivered as you expect.
Some of our procedures involve manual/human intervention or are reliant on 3rd parties, such as couriers and as such, we cannot be held liable for any failings on their part.