The price you pay for standard UK delivery is for a Next Working Day service, but it is not guaranteed. Assuming orders are place before 1:30pm weekdays, most areas do receive delivery the next working day, but please allow up to 2-3 days, especially in more remote locations. If you have not received delivery by the third day from placing your order please contact us and we will track the delivery.
Our cut-off time for despatching boxes the same day as you place your order is 1:30pm. If you place an order after this time, then it may be despatched the next working day. Despatches are made Monday – Friday (excluding Bank Holidays).
If you need an urgent guaranteed delivery then timed deliveries are available - please select the appropriate despatch service when ordering. Saturday delivery may be possible - for this please contact us and we will advise you of the surcharge costs applicable.
Please only sign for what you have received! We know this seems a little obvious but if you sign for two packages and have only received one, it makes it very difficult for us to track any missing packages. We try to accommodate requests to leave packages with neighbours or, ‘please leave behind the gate if no reply’ etc. (we’ve had some very strange requests!) but please understand that specific delivery instructions are not always possible to pass to the courier driver, who is often busy with many deliveries to make.
Please try to ensure there will be someone available to take delivery of your goods at the address you specified, as there is a risk involved in leaving goods elsewhere. If you are not available to take delivery, the driver should leave a card advising you how to contact your local depot to arrange re-delivery.
Please notify any delivery shortages or damages to us immediately upon receipt. If there is evident transit damage, please either refuse delivery or sign for the goods as unchecked and with evident transit damage.
Shipping to other locations
We can ship to virtually any address in the World. Our website has several drop-down country options but if you require delivery to a country not included in the list, please contact us and we will advise the relevant courier price based on the quantity and destination.
The shipping costs to other locations can vary dramatically depending on the type of service you need, how quickly you need the boxes and the weight of the consignment. Please contact us with the details of what you would like to purchase and your full address so we can advise the best cost option.
You may return new, unopened items within 14 days of delivery for a full refund, provided the goods are received back to our warehouse in good condition.
You should expect to receive your refund within two weeks of giving your package to the return shipper, or receipt of the goods back to our warehouse. In many cases you will receive a refund much sooner. Please do not return goods without advising us, as we may be unable to identify them and refund you promptly. Please do not return goods to our office address.
Returned goods should be sent to our Bedford warehouse. We can advise you on the best arrangements, depending on the nature of the issue. Foldabox will pay for and arrange return shipping ONLY when the return is a result of our error, for example you have received the wrong products or defective/damaged products.
If you need part-replacement for damaged goods, please contact us and we will advise the best options for arranging return / replacement / credit.
If you need to return product for whatever reason, please contact us so we can advise you and make the necessary arrangements.
Unfortunately, due to the fact we cannot control the storage conditions of delivered goods, we cannot accept return or replacement of defective goods after 45 days from delivery. Please check your delivery carefully upon receipt to ensure you are entirely satisfied.