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[Product Tab] Delivery Information

  • Dispatch is made the same day as you order, if we receive your order on-line via our website before 1.30pm Monday – Friday.
  • Orders received after 1.30pm, during a weekend or national holiday will be dispatched the next working day.
  • Delivery costs are weight based. Once you have added all the items to your basket you can proceed to checkout and confirm the courier cost calculated on your total basket weight before progressing to payment. 
  • Delivery is made via courier on a next working day service but this is not guaranteed. 98% of deliveries are made the following day but more remote locations, or during busy times, delivery can take 2 days.
  • Accessory items are designed to be ordered together with gift boxes. If you order accessories only they will be despatched via post not courier and will take 3-5 days to deliver.
  • We offer the option for guaranteed and timed delivery but please ensure your order is placed before 1.30pm cut-off in order for this timing to be effective for delivery the next day.
  • Delivery is via a signed-for courier service. Please ensure someone is available at the delivery address you provide or delivery could be delayed, especially residential home deliveries.
  • Please only sign for the number of packages you physically receive. Your consignment may be made up of multiple packages.
  • Do not sign for, or take delivery of evidently damaged packages.
  • If you opt to change the delivery details or, 'leave in a safe place' via the tracking link, please be aware this is at your own risk. 
  • Revisions to original delivery information can result in a delay. 
  • Contact Support immediately or complete our on-line Delivery Query Form if you have any queries regarding your delivery, if you become aware of any damages, or a delivery shortage.