Shipping policy

Standard UK Delivery

Our standard UK delivery is a Next Working Day service, but please note this is not guaranteed. Orders placed before 1:30pm Monday–Friday are typically delivered the next working day. However, please allow 2–3 working days, particularly for deliveries to Northern Ireland and remote locations or during busy seasonal times, such as Christmas.

If your order hasn’t arrived within three working days, please contact us so we can investigate promptly.

Accessories & Swatch Card Orders

Orders for accessories or swatch cards only may be dispatched via standard post and typically arrive within 3–5 working days.

Dispatch Cut-Off

Orders placed by 1:30pm (Monday–Friday, excluding Bank Holidays) are dispatched the same day. Orders placed after 1:30pm will be dispatched the following working day.

Urgent or Timed Deliveries

If you require a guaranteed or timed delivery, please select the appropriate delivery option at checkout. If you have a specific request not available via our drop-down options, please contact us via support@foldbox.co.uk.

We are unable to offer refunds, credits or compensation for delivery delays beyond our control.

Condition & Liability

All goods are dispatched in good faith and in good condition. We will refund or replace items that are damaged in transit, but we cannot accept responsibility for compensation or consequential losses. Damages must be notified to us in writing within 3 days of delivery with photographs evidencing the damage.

Taking Delivery

Only sign for the parcels you receive. For example, if only one box is delivered, please do not sign for two. This makes missing parcel investigations more efficient.
Ensure someone is available to receive the delivery at the specified address. If unavailable, the courier should leave a card with instructions for redelivery.
If you ask for the parcel to be left in a "safe place," this is at your own risk.
Please inspect deliveries immediately. If there is visible outer carton damage, either refuse delivery or sign as 'unchecked' with visible damage.
Claims for damage must be reported to us within 3 days of delivery or may be declined.

International Shipping

We can deliver to most international destinations. Many countries are available in our checkout drop-down list. If your country is not listed, please contact us directly.

Shipping rates vary depending on destination, order weight, and delivery speed required. To receive an accurate quote, please email us with the product(s) you wish to purchase and the full delivery address, and we’ll advise the most cost-effective method.

Shipping policy

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