Initially please visit our Help Desk FAQ's where you can find comprehensive and searchable information to assist with your query. Generally this is the fastest way to obtain answers to the most common questions.

If our Help Desk does not answer your query, please contact Support via our Contact Us Page and we will get back to you very quickly. 

• If you would like to order larger numbers of sample gift boxes (3 or more total) please contact support@foldabox.co.uk with the details of your requirements so we can give you a discount code to save on the courier cost for a combined delivery.
• You must advise the Sku number or product description of the item/s you require, how many of each and the delivery address so we can provide the relevant discount code. 
• Discount cannot be offered on sample accessories only, they need to be combined with 3 or more gift boxes.

• Samples are dispatched the same day as ordered if we receive your order via our website before 1:30pm. Orders are dispatched Monday – Friday only.
• Orders placed after 1.30pm, during a weekend or national holiday will be dispatched the next working day.
• Sample ribbons, decorative closures and accessories are designed to be ordered together with gift box samples. If you order accessories only they will be despatched via Royal Mail post and could take 3-5 days to deliver.
• Sample gift boxes or boxes combined with accessory items are dispatched via a signed-for courier service. Please ensure someone is available to take receipt of the package or delivery could be delayed.
• Allow 1 – 2 working days for delivery.
• Multiple samples will be combined together in a single package.
• A swatch card showing all available box colours will be included automatically free of charge if you order a gift box sample (unless we are out of stock).
• Samples are supplied flat packed and wrapped in a sheet of corrugated board or a mailing carton to protect from transit damage.
• The sample box cost includes the sample, picking and courier cost.